To provide a cost-effective and efficient service to Government departments, subvented organisations and certain non-government public bodies, the Procurement Division, Supplies Management Division, Printing Division and Land Transport Division have adopted the following performance pledges:
| Item No. | Activity | Target |
|---|---|---|
| (1) | Issue of a tender invitation within twelve working days upon receipt of the agreed user specifications | 93% |
| (2) | Processing and referral of tenders received to users for evaluation within four working days | 95% |
| (3) | Submission of tender recommendations to the approving authority within twelve working days upon receipt of the completed evaluation report | 93% |
| Item No. | Activity | Target |
|---|---|---|
| (1) | Responding within seven working days to requests in connection with quarters furniture (excluding orders where delivery is requested on a date more than seven working days ahead) | 95% |
| (2) | Completing inspection of delivered goods within seven working days | 90% |
| (3) | Disposing of confiscated, unserviceable, technically obsolete and unclaimed stores by public auction within 21 working days | 95% |
| Item No. | Activity | Target |
|---|---|---|
| (1) | Printing and delivering printed materials within an agreed schedule | 98% |
| (2) | Providing written technical advice on printing within seven working days | 98% |
| Item No. | Activity | Target |
|---|---|---|
| (1) | Transport pool resources utilization - % of the drivers tasked daily | 90% |
| (2) | Transport pool resources utilization - % of pool vehicles utilized daily | 88% |
Services Monitoring
We will strive to improve the performance of our pledged standards and targets in order to raise the levels of customer service and cost-effectiveness of our services.
We will conduct regular surveys on matters covered by this pledge to gauge customers' views. We are committed to doing our best to meet performance standards and to further improve our services.
Enquiry
We welcome comments or suggestions on the way in which our services are provided. We will also do our best to fulfill our pledges. There may however be circumstances when we are not able to meet our targets. In such cases, you have a right to a full and prompt explanation. Please feel free to contact us.